Move-in and General Community Information

To set up online payments either automatic debit, or to make a one-time rent payment residents will need to establish an account with Rent Café the secure online resident portal.

Residents and occupants listed on the lease agreement will each be provided a house key, mail box key, and key fob.  No keys or fobs will be provided to persons not listed on the lease. All communities offer package acceptance services.  Please refer to the lease agreement for terms and conditions regarding our package acceptance policy. The following communities accept packages via Parcel Pending, a secured locker facility:  1900 Lamont, Archer Apartments, and The Rodney. The Vintage and Parkway Apartments offer secure package services through Package Concierge. To register for Parcel Pending locker services please visit  To register for Package Concierge locker services please visit

Service providers vary at each community. Please call for details.

The utility structure varies at each community.  Please call for details.

Each apartment must maintain a minimum $100,000 liability policy and must list the community as an additional interested party.

Many communities require key fobs to enter the community and amenity spaces. Key fobs are only provided to registered leaseholders and occupants. Guests and food delivery persons should be met in the lobby and should call ahead for entry.

All communities are committed to using environmentally efficient methods when dealing with all waste management. We believe in reducing, reusing, and recycling. All communities offer commingled recycling as well as solid waste containers.

We ask that all residents break down cardboard boxes before disposing of them, and carefully review all container and wall signage concerning proper recycling procedures as they are regulated by The District and are subject to change. Bulk trash services are available by request only and disposal fees will apply.

Please submit all service requests online. By submitting a service request online residents can check the status of the request and have a record of all repairs requested and made in their homes.

Our goal is to address routine service requests within a 24 hours and emergency repairs immediately.

Emergency maintenance services are available 24x7x365 and should always be called in at 202-363-2258. Emergencies include water leak, no heat, gas leak, sewer stoppage, toilet, or bathroom sink clog (if only one bath), no electricity, no hot water, kitchen sink clog, stove or refrigerator inoperable, fire, or any condition that endangers personal safety. Residents should always call 911 in the event of an emergency requiring immediate police, fire, or medical assistance. Service requests can be submitted online or by calling 202-363-2258. Our goal is to address routine service requests within 24-hours and emergency repairs immediately. Emergency maintenance services are available seven days a week 24-hours a day and should be called in at 202-363-2258.

There are two ways to sign your lease in-person, or electronically.

To ensure your satisfaction from day one we will be completing a move-in inspection either prior to, or on the date of your move-in. During this inspection we will be walking you through the apartment, inspecting fixtures and evaluating the overall condition. We recommend downloading the custom community app through Rent Cafe. You can complete and submit your move-in checklist using the app, as well as submit work orders and rental payments.

To reserve the elevator please contact the Property Manager at least one week prior to your move-in. Elevators are reserved on a first come first serve basis for three hour increments at the time. It is best to make elevator reservations as soon as your moving plans are finalized.

If you plan on using a large truck for moving you may need to reserve street parking. Here is some helpful information regarding how to reserve DC street parking:

  • Online app for reserved parking:
  • Apply online
  • Apply in-person
    1100 4th St, SW 2nd fl
    Wash, DC 20024

You must be logged in to do this action.

Don’t have an account? Sign up